Customer Reviews

Build Trust

Practically, customer reviews are today’s form of ‘word of mouth.’ They are effective because they originate from actual individuals. Customers perceive them to be more authentic than traditional marketing. People trust influencers' opinions of a brand more than brand promotion, and they trust internet reviews as much as they do friends and family.

Empower Your Customers

Reviews can assist customers in finding solutions to their issues before they contact your support team.When customers feel appreciated, they are more inclined to tell others about their experiences. Customer evaluations are an effective way for businesses to engage with people who want to learn more about them.

Handle Negative Reviews

Negative reviews are natural. Hiding them might erode clients' belief in your openness. Instead, handling negative comments is the right way to go.

Buyers looking for reviews want genuine input, and excellent evaluations may indicate that they were created by bots.

Recognize and respond to the customer, offer to have a quick conversation, and make every effort to fix the problem.

Customer Review Sites

Understanding where your customer reviews are posted and where they go to seek them is an essential part of managing them.Other than on your company's website, customers' reviews may be found on third-party sites such as Yelp and Google, and even on social media.

Popular third-party customer review sites

Yelp
Google My Business
Facebook
Twitter
Angie’s List
Trustpilot

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